The interview process is broken because those doing the interview far too often look to recruit for ‘fit.’ This means they recruit people ‘like them.’ This means they get what they’ve always had.
Interviews in no way predict the potential future performance of an individual. Instead, the candidate
that knows the ins and outs of their CV better than the other interviewees will stand out as more
confident and assertive. This means we are far more likely to be seduced by these attractive qualities
and make a job offer.
With this in mind, I’d like to make the argument that the biggest bias that SHOULD BE applied in
recruitment, is that of the internal promotion.
According to a recent report by the Harvard Business Review, external hires take ‘3 years to perform
as well as the people hired from within’ however, those internally promoted take ‘7 years to earn as
much money as the people hired from the outside.’
If you think about the implication of this, it’s huge. Put simply, this is a more cost effective, more
commercial way of operating, which is likely to lead to a more consistent customer experience.
To compound this further...
Think about the engagement effect on the people that sit below the position that has just been
recruited externally. What do you think would be going through their mind?
Not sure? Maybe this will help...
The old adage has always been that ‘people leave line managers, not jobs’ but new research from
Facebook and Gallop’s Q12 Survey points towards this no longer being the case. Instead, it has now
becoming clearer that people leave organisations that don’t give them career advancement or
In a market that is so talent short, it’s never been more important to be investing in talent development.
When was the last time you spoke to an employee about their career aspirations? When was the last
time you gave them feedback about the development gaps? Have you recently sought their opinion on
an organisational matter?
Well don’t be surprised if they are thinking about, or starting to act out, their next career move!