This punchy 90-minute session will be hosted by Jim Thomas, he will focus on the five key conversations that can genuinely change the trajectory and levels of success enjoyed by any business, and those who own or work in it.
We’ll use our many years of experience and research and tell you what these conversations are, why they are so important and how to go about having them.
Leaders. people managers and customer managers will benefit most from this face-to-face session that has the power to positively change organisational culture, as well as how a company manages its customer relationships. We will focus on how to begin experimenting with these conversations, and then building these into a cultural shift that if implemented effectively will have far-reaching and sustained human and commercial benefits.
About Jim Thomas
A highly capable and entrepreneurial SME business leader, with a proven track record of transforming people and business performance across a variety of organisations.
Significant breadth and depth of experience across multi-discipline, market sector and competence areas, including strategic thinking and financial management, complex customer relationship management, selling and negotiation, management training and leading and inspiring teams to deliver more than they would ordinarily have done.
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