Long Eaton, Nottingham
Temp to Perm
Macildowie are pleased to working alongside a fantastic business in Long Eaton to recruit additions to their Customer Service team as Claim Handler.
This is a full-time, temp to permanent opportunity (3 months temporary).
The shift pattern is Monday to Friday between the hours 08:00 - 18:00
Role & Responsibilities:
- Managing a high-level of claims via inbound calls and emails.
- Identify and assess customers' needs to achieve maximum satisfaction.
- Ensure all claims are logged and resolved within the business target time.
- Provide accurate and appropriate solutions and alternatives to ensure full resolution.
- Maintain all records of customer interactions, process accounts and file all required documentation.
The successful candidate for this role will require previous experience working within a fast-paced customer service environment and the ability to work to tight-deadlines whilst still providing excellent communication skills speaking to customers over the phone.
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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.