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Customer Care Representative

Salary Up to £24000.00 per annum + OTE £30,000
Location Nottingham
Job Type Permanent Jobs
Job Ref HQ00077272_1683629574
Published 21 days ago

Job Description

Customer Care Representative
Nottingham - hybrid - 2 days from home, 3 days from the office.
£24,000 - OTE £30,000
Permanent - ASAP start

Macildowie are currently recruiting for a Customer Care Representative to join a niche medical equipment supplier in Nottingham.
You will be responsible for managing your own geographical patch to ensure you deliver against your KPIs and revenue targets via outstanding customer service.

Due to the nature of the organisation, this is not your 'typical' Customer service role. We are looking for someone who is able to deal with challenging situations, display empathy but is also resilient.

Role & responsibilities include:
Building strong and lasting relationships with patients in order to drive sales and increase customer service levels
Communicating with patients via telephone, email and text.
Increasing revenue for your area by being proactive and upselling
Working collaboratively with other members of the customer care team and other teams cross functionally eg field teams.
Maintaining first class levels of customer service, continually going above and beyond to serve patients.
Maintaining and ensuring high levels of ethics and integrity in our service delivery
Contribute to Territory Planning meetings with Territory Sales Manager, Nursing and Clinical Education teams

Ideal candidate:
Excellent communication and interpersonal skills
Confidence and ability to work cross functionally with other teams in the business
Highly organised and efficient
Empathetic and emotionally resilient
Experience of working in a contact centre is desirable but not essential
Proven track record of delivering excellent customer service and satisfaction

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Job Location

Showing approximate location of 'Nottingham'