Macildowie are currently recruiting for an Customer Service Administrator working for a business based in Leicester. In this role you will be supporting various departments within the business. This would be a great opportunity for someone who is eager to learn!
This is a full time permanent position Monday to Friday 9am-5pm
THE ROLE & YOUR RESPONSIBILITIES:
Main duty is to improve and enhance the overall customer experience.
Management of Key Account's automated ordering system and respond to any queries related.
Assisting Sales Director and NSM with customer support such as quotes, delivery information, image/literature requests, product queries.
Answering incoming calls and dealing with or directing to relevant person.
Order processing/checking when required due to sick/holiday cover.
Maintain an orderly workflow and have the ability to prioritise workload throughout the day.
EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
Previous experience in a similar role essential, dealing B2B rather than B2C is preferred.
Ability to communicate courteously with customers by email, telephone and face to face.
Ability to maintain a calm approach when dealing with customers, directly and indirectly through team members.
Attention to detail is key, especially when order processing and preparing quotes.
Have the ability to retain product and customer information to offer a quick and responsive service.
Computer skills such as Word, Excel, Outlook essential and ability to pick up new internal systems and processes quickly.
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.