Macildowie are currently recruiting for a Customer Service Advisor working for a business based in Leicester.
This is a role which offers hybrid working, full time hours and is a permanent position.
THE ROLE & YOUR RESPONSIBILITIES:
- Management of customer claims
- Excellent listening and communication skills
- Cross collaboration between functions to ensure claims process runs smoothly
- Follow policy and procedures in line with expectations
- Think on your feet and adapt to different client and call types
- Ensure workload is managed efficiently and within agreed service levels
- Look to reduce waste and handle calls in an efficient time-frame
- Best in class customer service skills
- Fraud awareness
- Ability to settle claims through advocating Watches of Switzerland principles
- Working with jewellery and luxury watches
- Technical expertise to support complex claim types
EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
In order to be considered you must have strong customer service and communication skills.
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.