Macildowie is proud to be working with a trusted client on a fixed term contract roles a Customer Service Advisor this is a full time office based role 9-5 Monday-Friday equating to 35hrs a week.
The role will be a permanent position which offers hybrid working.
THE ROLE & YOUR RESPONSIBILITIES:
To deliver front line customer services effectively over all our multi media channels. These include telephone, e-mail, web, text phone and SMS
To employ a high standard of customer care in all customer contacts, internal and external. To provide administrative support as required
Handle all multi media queries, and resolve them promptly in a helpful, respectful and courteous manner.
Providing a tailored service for our diverse customer base.
Interpret repair queries and respond within set guidelines including instructions to contractors
Tenant arrears - sending standard letters as generated by Orchard in accordance with Income management policy. Providing advice, including welfare benefits, updating our records, liaising with relevant officers and making appropriate agreements to repay.
Deal with lettings queries as appropriate for the LA region..
To keep accurate records of involvement and action taken and to ensure that all records, computerised and manual are kept up to date
To contribute positively to the CSC team to ensure effective operation of the CSC, which also includes the Customer Experience Team.
To communicate/liaise with other departments, offices and external bodies to ensure the efficient, professional and effective provision of services.
Promptly refer calls that cannot be dealt with to the appropriate member of staff. Â Maintain regular and effective liaison with group based staff.
To undertake administrative duties as requested. Examples would include, word processing, data input, post, photocopying, faxing and stationery management.
EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
Experience in dealing with a high level of customer service
Driven and enthusiastic
Organised with the ability to multitask well
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.