Facebook Tracking

Connecting to LinkedIn...

Back to Search Results

IT Site Support Analyst

Salary + Paid for MS Qualifications
Location West Midlands
Job Type Permanent Jobs
Job Ref HQ00075304_1684959871
Published 10 days ago

Job Description

IT Site Support Analyst

Location: Brierley Hill

Salary & Benefits: Above Market Average Salary + Overtime (Paid at Time & a Half) + Paid Microsoft Qualifications

Hours: Monday to Friday 09:00am - 17:30pm (with some flexibility on start and end times)

Working for a highly successful and very well established MS Gold Partner IT Managed Services company, the IT Site Support Analyst is responsible for providing desktop support on a range of windows, application and hardware problems.

Acting as a dedicated resource (as part of a larger team) for a very reputable, professional client, based in Brierley Hill at a 1st/2nd Line level. This role will be fully office based. The role will provide a professional support service with a positive customer centric approach.

This is a brilliant opportunity to work for a specific IT company, rather than being a part of an IT department of a non-IT company, and opportunities to learn and progress up the career ladder are regularly available.

This company takes the development of their IT professionals so seriously that they pay for you to do Microsoft qualifications - and you're rewarded with a salary increase when you've completed them.

Proactively managing service delivery between onsite resources, in-house team, remote helpdesk and head office project team

Installing, diagnosing, repairing, maintaining and upgrading hardware and peripheral equipment together with their associated software applications

Undertake user admin and configuring of application software e.g., setting up users, group policy, access permissions, user profiles, and other tasks to ensure the smooth running of systems and IT services.

New starter / leaver / change procedures across MS and third-party applications

Testing of updates / system changes, assisting with deployment and pre/post go-live support

Provide a first line response for local server issues

Manage own call queue to SLAs

In receipt of support from Field Support and Senior Helpdesk Analysts

Desired Experience:

  • Active Directory (creating and managing user accounts within AD)
  • Group Policies (creating and managing what are they, how they are enforced)
  • Exchange (management of user accounts, 'how do I' support advice, access requests)
  • Office365 (troubleshooting, migration and management of user accounts)
  • Terminal Server (trouble shooting connection issue)
  • Windows Server (troubleshooting)
  • Knowledge of application support


  • Monday to Friday, 37.5 hours a week
  • 23 days annual leave rising to 27
  • Qualifications allowance payable upon successful completion of funded accreditations
  • Overtime allowance

**This is a brilliant opportunity for any IT Analyst professionals who want to work for a company that is stable, successful, and take your career development seriously.***

"IT Support" "2nd Line" "1st/2nd Line" "Brierley Hill" "Wolverhampton" "Cannock" "Brownhills" "Sutton Coldfield" "Birmingham" "Walsall" "West Midlands"

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.