Customer Services Coordinator
£19,000 plus benefits
Macildowie are currently recruiting for an experienced Customer Services Coordinator to join the UK's largest independent supplier of equipment in their industry. Based in Nottingham, this role sits within a busy Customer Service team who always go that extra mile.
You will be responsible for providing full support to customers and colleagues by dealing with any daily enquiries, placing orders or resolving any queries.
Role and responsibilities include:
Deliver a first class customer experience
To be able to communicate clearly and have the ability to work closely with your Sales Manager and other internal departments in order to ensure continuity of service and assure delivery in a timely and efficient manner
Place orders and ensure that your customer is kept up to date at all times with the progression of their order
Manage and prioritise own work load
Take ownership to ensure tasks are completed fully
Achieve pre-defined KPI's and targets
Work to ISO 9001 standards
Strong customer service ethics
Excellent communication skills both verbally and in writing
Enthusiastic and effective team member who can also work on their own initiative
Able to prioritise work load and have a keen eye for detail
Be organised and methodical
Self-motivated and driven
Responsive and re-active
Conscientious, hardworking and will give 100% at all times
Computer Literate excellent knowledge of MS package
Experience in a similar role
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. After applying for this role you'll be sent a request for your consent to hold your data on our systems. If you would like information on how we will process your data please go to our website and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.