To take responsibility for the diary management of a team of 4-8 surveyors. To liaise with customers to book appointments for surveyors using initiative to manage their time efficiently and effectively. To minimise travel time and fill any gaps with late bookings if possible to maximise earning potential.
THE ROLE & YOUR RESPONSIBILITIES:
- Arrange appointments for all cases received within the SLA, liaising with applicants, vendors, estate agents, clients and lenders to manage expectations effectively.
- Build effective working relationships with your team of surveyors and maintain regular contact.
- Ensure that surveyors' diaries are effectively booked in a logical geographic way and are at maximum capacity each day.
- Provide administrative support to Surveyors as and when required.
- Offer non-optional timeslots to customers which to maximise bookings within the SLA.
- Use initiative to mitigate disruption due to last minute changes and make effective use of available timeslots.
- Assess incoming work for profitability and prioritise to maximise earning potential.
- Follow up calls where necessary whilst managing customer expectations effectively.
- Identify and escalate priority issues.
- Identify marginal gains opportunities and communicate to Line Manager.
- To adhere to company policies at all times.
- Any other duties as assigned by your Line Manager.
EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
- Proficient in Microsoft Office programmes
- Good standard of numeracy and literacy skills Managing multiple strands of activities
- Responding to queries and simple problem solving Excellent communication skills both written and verbal
- Time management and prioritisation
- Attention to detail
- Excellent interpersonal and customer service skills
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the regions premier employers. To search for all of our live jobs please visit us at www.macildowie.com.