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Administrator

Salary £16500.00 per hour
Location Alfreton, Derbyshire
Job Type Permanent Jobs
Sector
Job Ref HQ00047388
Published about 1 month ago

Job Description

THE OPPORTUNITY:

Macildowie are currently recruiting for a Administrator to join their team based in Alfreton.

The main purpose of this role will be to ensure that all proofs of identity provided by customers are checked and processed in a timely and accurate manner to enable the company to adhere to the service level agreements in place, resolving issues on orders requiring intervention. The role will also support the Connections and Order Processing team in delivering excellent customer service to existing and potential customers across our brands. This is a 6 month contract role, with excellent chance of the role going permanent.

THE ROLE & YOUR RESPONSIBILITIES:


  • Checking of Proofs of Identity sent in by customers to confirm their validity and authenticity
  • Proactively contact customers for whom we require Proofs of Identity via e-mail and telephone
  • Liaise with customers through both inbound calls and e-mails to ensure that the maximum number of connections requiring a Proof of Identity are completed
  • Maintaining accurate records of all action taken and updating relevant spreadsheets/ systems
  • Follow agreed processes at all times and ensuring that all rules, procedures and policies in the areas of risk and compliance are adhered to
  • Achieve individual and departmental targets as set out by Line Manager
  • Ensure the proofs sent in are genuine and fit the required criteria to adhere to A1 fraud prevention policy
  • Provide accurate answers to queries and questions from customers relating to their proofs, via both inbound calls and e-mails
  • Maintaining accurate records of all action taken and updating relevant spreadsheets/ systems
  • Follow agreed processes in place to make sure all customers are treated consistently and fairly and to ensure operational losses are minimized
  • Maintain and share high level of procedural expertise
  • Create outstanding customer confidence in the service offered by ensuring a professional performance and exceptional commitment to customer care

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

  • Accuracy and superb attention to detail
  • Excellent proofreading skills
  • Previous administration skills
  • Excellent telephone manner
  • Excellent verbal and written communication skills
  • Strong IT literacy including MS Excel and Word
  • Hard working and positive with a flexible attitude
  • Understanding of Call Centre operations and working practices
  • Excellent negotiation skills
  • Professionalism
  • Ability to work under pressure

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the regions premier employers. To search for all of our live jobs please visit us at www.macildowie.com.

Job Location

Showing approximate location of 'Alfreton, Derbyshire'