Macildowie are currently looking for an Account Manager for a business based in Loughborough. You will be required to manage all of the aftermarket activity on behalf of the client, including third party suppliers.
This is a permanent full time position.
THE ROLE & YOUR RESPONSIBILITIES:
Continually deliver increased customer satisfaction and product availability, whilst increasing revenue and profit
Demonstrate added value to the client via knowledge, analysis and understanding of the account
Work closely with other Account Managers
Liaise with internal and external stakeholders to ensure all agreed KPI's and SLA's are achieved
Manage all KPI / SLA reporting to match clients and departmental requirements
Lead monthly formal review meetings with clients (and others as needed) to review in detail the KPI and inventory reports and agree focus for the next month
Create and manage all new-business via internal systems
Raising customer quotations
Progress client requests through the business and ensure on time deliveries to client requirements
Create and maintain Master log of all client requests, inventories and status.
Report weekly inventory levels to clients.
Liaise with all stakeholders to ensure a robust process within agreed timescales for all unit moves.
Identify and implement process improvements
EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
In order to be considered for this position you MUST have client facing experience, excellent written and presentation skills, be able to work to ever changing deadlines, efficient organiser and be intermediate with Excel. This would be a great opportunity for someone who has strong customer service skills.
If you have the relevant requirements then please submit your CV.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the regions premier employers. To search for all of our live jobs please visit us at www.macildowie.com.