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Customer Service Advisor

Published 18 September 2023
Up to £24150.00 per annum
Nottinghamshire
Permanent
Job Starts: 18th September 2023
Office and Commercial Support

Job Description

Macildowie are currently looking for a detail-oriented and organised Order Processor to join a dynamic team in Nottinghamshire.

£24,150 | Monday to Friday | Full Time | Office Based

Key Responsibilities:

  • Order Processing: Accurately process customer orders, ensuring all details are correct and align with company policies and procedures.

  • Customer Communication: Communicate with customers to confirm order details, provide order status updates, and resolve any order-related issues or inquiries.

  • Documentation: Maintain accurate and organised records of all orders, invoices, and related documentation.

  • Quality Control: Conduct quality checks on orders to ensure accuracy and completeness before shipment.

  • Shipment Coordination: Collaborate with the logistics team to schedule and coordinate order shipments.

  • Problem Resolution: Identify and resolve order discrepancies, shipping delays, and other issues promptly and professionally.

Candidate:

  • Demonstrates self-motivation, maintains a positive and proactive demeanour, and excels as a valuable team contributor.
  • Displays exceptional precision and a keen eye for detail.
  • Possesses outstanding organisational and administrative abilities, capable of thriving in high-pressure situations and handling multiple tasks to meet customer SLAs and KPIs.
  • Exhibits the capacity for independent thinking and effective problem-solving.
  • Demonstrates resilience, flexibility, and the ability to excel in demanding situations.

If you are interested in this role please apply with your most up to date CV and we will be in contact with you to discuss the role in more depth.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.



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