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Customer Sevice

Published 12 June 2024
Up to £25000.00 per annum
Loughborough, Leicestershire
Job Starts: 12th June 2024
Office and Commercial Support

Job Description


Macildowie are currently recruiting for a Customer Service Coordinator working for a business based in Loughborough. In this role you will be the main point of contact for all customers via email and telephone. You will be required to deal with order processing, handling enquiries and dealing with customer complaints in an efficient and friendly manner.

This is a permanent, full time position


To take incoming calls from customers via telephone, fax and email.

To ensure orders and sample requests are processed immediately.

To liaise with the Commercial Department with regard to out of stock items or 'specials'.

To advise customers of any delays or problems and continue to keep them informed.

To advise the Accounts Department and Sales Managers of any discrepancies on credit limits.

To inform Team Leader of any issues affecting Customer Service.

To maintain any paperwork/filing on a daily basis.

To adhere to all general office procedures.

To investigate all credits and returns fully and action where necessary.

To report all quality failures by warehouse or external carriers promptly via the correct procedures.

To keep up to date all information held on the country profiles for shared use.

To produce export documentation where necessary

To dispatch all sampling materials following new launches as instructed by the Sales Managers.

To inform Sales Manager of any additional sampling needs of the customer.

To provide sales information to the Sales Managers as requested.

To obtain a good working knowledge of all export markets by working closely with other members of the team

To provide assistance and support to any member of the team as and when requested.

To provide assistance in other areas of the customer services department, and be fully aware of all customer service procedures.

Take ownership to learn and improve product knowledge.


Fluent German and English.
Excellent written and verbal English skills.
Experience and thorough understanding of exporting products to overseas markets (shipping etc) including the production of export documentation
Strong computer literacy in MS Office
1yr min export Customer Services experience.
Able to multi-task
See tasks to conclusion
Pro-active and a team player

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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website ( and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at

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