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Client Support Team Member

Salary £7.50 per hour
Location Loughborough, Leicestershire
Job Type Permanent Jobs
Sector
Job Ref HQ00043210
Published 5 days ago

Job Description

JOB DESCRIPTION

Macildowie are looking for a Customer Support Advisor working for a company based in Enderby. This is a temporary role which can go permanent for you.

You must be immediately available to start work for this role.

KEY RESPONSIBILITIES

Outbound calling and taking Inbound calls
Chase clients working from various daily task lists
Manage and deal with internal and external emails relating to all starter pack queries
Client satisfaction surveys
Call clients to complete surveys
Daily call statistics
Team and individual daily and monthly performance targets
Attendance and time keeping managements
Ongoing training

KNOWLEDGE & SKILLS

Experience with outbound calling desirable (but not essential)
Good working knowledge of Microsoft Word, Excel and Outlook
Understands process driven working methods
Excellent organisational and time management skills

BEHAVIOURAL COMPETENCIES

Customer service orientated, focused on customer care
Target driven
Problem solving
Identifies areas for improvement and adapts willingly to change
Projects a confident and professional approach inspiring trust and confidence in others
Communicates well at all levels
Able to effectively assess situations and make informed decisions
Recognises limits of ability and when to seek advice
Ability to prioritises

PERSONALITY TRAITS

Enthusiastic and committed
Sociable, enjoys and needs interaction with others
Team player
Interesting and able communicator
Quickly creates a good rapport with others
Projects positive, friendly and helpful attitude
Pragmatic and practical
Confident and shows good attention to detail
Reliable

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the regions premier employers. To search for all of our live jobs please visit us at www.macildowie.com.

Job Location

Showing approximate location of 'Loughborough, Leicestershire'