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Complaints & Claims Administrator

Salary £20000 - £21500.00 per annum + Competitive
Location Nottingham, Nottinghamshire
Job Type Contract Jobs
Sector
Job Ref HQ00071193
Published 5 days ago

Job Description

Complaints & Claims Handler
Nottingham
12 month FTC
Up to £21,500

Ever dreamed of working for a forward thinking organisation that is at the top of their game? Well look no further! Macildowie are currently recruiting for a global finance organisation based a stone's throw away from Nottingham City Centre for a Complaints & Claims Handler.

As a Complaints & Claims Handler you will be responsible for ensuring all complaints and claims are logged and managed appropriately. You will be an enthusiastic and passionate individual with exceptional administrative skills and a keen eye for detail. You will be comfortable acting as a first point of contact for complainants; working to achieve effective resolutions in line with regulatory guidelines and the quality framework. Experience in a similar role ESSENTIAL - ideally within Financial Services.

Role & Responsibilities include:
Log all customer complaints received via email, web, social media and post within the complaints system
Ensure all customer complaints are recorded with completed case files and records kept up to date
Issue DPA chasers and regulatory holding letters where appropriate
Handle all queries received into the complaints inbox and ensure the ongoing management and organisation of this workflow
Log all claims received via email and post within the claims database
Ensure the claims database is maintained appropriately and updates are recorded in a timely manner
Conduct frequent customer touch points throughout the claims journey to keep customers informed around progress
Proactively identify areas for process improvement
Contact retailers with claims information to enable thorough investigations
Issue claim chasers with retailers to ensure the swift resolution of claims

Ideal Candidate:
MS Office skills: strong working knowledge of Word, Excel, SharePoint, PowerPoint and Outlook
Excellent written and spoken language skills: Your role will involve contact with both customers and retail partners so you'll need to be a confident communicator
Attention to detail: it is crucial the complaints and claims are recorded accurately to ensure effective resolution
Highly organised: you will be managing a range of tasks, so organisation and the ability to plan ahead and prioritise is vital
Empathy: As you are dealing with complainants, this skill is vital to ensure the correct level of conversation
Self-Starter: the ability to identify issues and opportunities, whilst being willing to proactively tackle them is important
Regulatory: Evidence of working within a regulated environment, specifically banking/finance
Complaints: Previous experience of handling complaints within a regulatory environment

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. After applying for this role you'll be sent a request for your consent to hold your data on our systems. If you would like information on how we will process your data please go to our website and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.