Macildowie are currently looking for a Call Centre Agent to organise, deliver and maintain reliable customer service working for a well established company based in Ashby de la Zouch providing support to external and internal customers.
This is a permanent position with excellent benefits.
THE ROLE & YOUR RESPONSIBILITIES:
-To manage a diverse range of customer requirements to ensure an accurate and exemplary standard of customer service
-To recognise and react to the requirements of the customers to ensure mutual expectations are met
-To ensure all tasks whether routine or non-standard will be performed to the highest possible standard
-To provide administration and telephone support to both external and internal customers
-To process all requests from customers to supply, remove and service products
-To input orders, quotations and contracts from the rental and capital service order management systems.
-To ensure all procedures and internal processes are adhered to
-To support Commercial Operations colleagues as and when required
-To ensure that all information supplied and assigned has complete and accurate information
-To communicate with Sales and Service when necessary and process actions required
-To assist in the invoicing process to ensure all invoices are correct and tight deadlines are met
-To provide effective team input and support the team on all occasions
-To constantly analyse working methods within the department and submitting suggestions of improvements to line manager
EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
-Track record in customer service excellence preferred
-Experience in working in an customer focused environment preferred
-Good command of English, both oral and written
-Computer literate with good keyboard skills
-Excellent telephone manner with good interpersonal skills
-Self-motivated individual who can work to targets and tight deadlines
-Enthusiastic and positive approach to the roles requirements
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the regions premier employers. To search for all of our live jobs please visit us at www.macildowie.com.