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Customer Co-ordinator

Salary £19000.00 - £23000.00 per annum
Location Kettering, Northamptonshire
Job Type Permanent Jobs
Sector
Job Ref HQ00043660
Published 5 months ago

Job Description

OPPORTUNITY:

This is a great opportunity for you to join a well established organisation based in Corby. As the Customer Service Co-ordinator, you will provide excellent customer service for both internal and external customers, responsible for a variety of accounts, be the first point of contact for customers You will be processing orders daily, monitoring stocks, planned production, deliveries and promotions whilst providing internal information and support for the Groups internal customers

ROLES AND RESPONSIBILITIES:

  • Provide excellent, consistent Customer Service communicating key messages to our Customers.
  • Monitor and attempt to resolve any delivery issues relating to failed deliveries informing Logistics
  • Key on manual orders using system from emailed and phone call orders
  • Obtain delivery bookings with the customer and ensure this is passed onto distribution service
  • Liaise with distribution sites to ensure optimum levels of service and cost
  • Monitor distribution stocks versus orders received
  • Arrange and attend regular account meetings to discuss the details of your accounts with Demand planners and Key account managers
  • Produce contact reports from above meetings and send out internally with agreed actions and responsibilities
  • Update and check orders v forecasts
  • Check and manage any promotional lines to ensure orders and phasing are monitored and verified

SKILLS SOUGHT AFTER IN THE SUCCESSFUL CANDIDATE:

  • Knowledge of how the supply chain works, from supplier through to customer
  • The ability to collate and manipulate data to construct and present any key trends and analysis
  • Worked in a supply chain environment (orders/demand planning)
  • Highly IT literate
  • An excellent communicator/negotiator
  • Able to establish credibility with internal and external contacts

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the regions premier employers. To search for all of our live jobs please visit us at www.macildowie.com.

Job Location

Showing approximate location of 'Kettering, Northamptonshire'