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Customer Complaints Manager

Salary £30000 - £33000 per annum
Location Coventry, West Midlands
Job Type Permanent Jobs
Job Ref HQ00041202
Published over 1 year ago

Job Description

Job Description
Customer Complaints Manager £33,000 per annum
This is just what I am currently working on. An experienced Customer Complaints Manager job in the customer service division of a friendly, non political Reputable Business based in Coventry. They are a diverse business with diverse customers. The company always strives to put the customer first through honesty, working together and encouraging innovation. This is a chance for an experienced Customer Complaints Manager to continue to build an impressive career and build a new team within the company.

This is a Complaints Management Job that will help the business to continue to deliver excellent customer service and offer first time resolution on customer complaints. You will work with the senior leadership and work closely with the Resource Planning Manager to ensure that resource levels and forecasted volumes are both accurate, cost efficient and well communicated.

This isn't a run of the mill, basic Customer Complaints Management job though. Oh no no no. This is part of a new team start up where you will also be involved in hiring the Complaints Handlers to work underneath you. You will be responsible for looking after the whole of the customer base throughout the whole of the Midlands, Norwich, South Coast and London. You will report into the Head of Customer Service and will also be required to bring in new ideas to the business.

So who are you?
You are an experienced Customer Complaints Manager with a passion for helping customers. An empathetic person with a desire to build a successful team and drive the division forward making sure that all complaints are dealt with efficiently and effectively.

You'll have a track record of working with senior leadership to impact strategic decision making.

The opportunity doesn't stop here though. You will be part of a team that is highly visible, a team where you can gain vertical progression or horizontal moves into other business units. All senior management within the company have been promoted within, their are no outsiders employed at senior level.

Make no mistake though, this is a senior role, in Reputable Business based in Coventry and one where you can have a true impact. An impact on your career and an impact on the way we live our lives.

Don't miss this chance. Give me call, lets talk. 01162 222 590

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the regions premier employers. To search for all of our live jobs please visit us at

Job Location

Showing approximate location of 'Coventry, West Midlands'