Macildowie are currently recruiting for a Customer Service Advisor working for a business based in Whetstone. My client offers its customers various methods of contact which include phones, emails, live chat and of course they can write into them via post.
As an advisor, you will play an integral part of our business by providing excellent levels of service to potential and existing customers at all times.
Our office operating hours allows our team to maintain a good work / life balance and our knowledgeable and helpful staff will provide support and training when required in an open forum which may include on the job real time coaching sessions.
This is a full time permanent position.
THE ROLE & YOUR RESPONSIBILITIES:
Handle all customer contacts quickly, efficiently to a high standard within agreed KPI's
Acknowledge and respond to general queries via telephone, email, live chat and post with a friendly and positive approach
Assist customers with any issues relating to their experience. This could include, the website, the retail stores or the concessions
Follow GDPR guidelines (Data Protection) to every customer contact
Take ownership of every opportunity to upsell other products offered by the business in a positive Sales Through Service attitude
Assist in identifying system or process issues and be confident in offering potential solutions / improvements to rectify these issues
EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
In order to be considered you must have strong communication skills, customer service experience and have a friendly "can do" attitude.
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.