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Customer Service Administrator

Salary £19000.00 - £21000.00 per annum
Location Belper, Derbyshire
Job Type Permanent Jobs
Sector
Job Ref HQ00057744
Published 2 months ago

Job Description

THE OPPORTUNITY:

Macildowie are currently recruiting for a Customer Service Advisor join a market leading Manufacturing company based in Belper to increase customer satisfaction by providing excellent Customer Service.

THE ROLE & YOUR RESPONSIBILITIES:

Handle customer complaints

Provide appropriate solutions and alternatives within the time limits follow up to ensure resolution

Update Customer records accurately

Process customer accounts and archive documents

Provide accurate, valid and complete information by using the right methods/tools

Manage incoming calls and customer service inquiries

Identify and assessing customer's needs to achieve satisfaction

Are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.

Provide product information and resolve any emerging problems that customer accounts might face

Be accurate and efficient

Ensure excellent service standards are delivered

Respond efficiently to customer inquiries

Maintain high customer satisfaction

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Excellent communication skills

Attention to detail

Methodical approach to work and tasks

You must have excellent communication skills and have initiative to lead a team to fantastic results.

Strong written, verbal and people skills plus flexibility to change are required.

Knowledge of the following systems will be an advantage: Salesforce, SAP, Smart sheet, Outlook, Excel.

If you would like to be considered for this opportunity please call Jeanette Spicer on 01332 362444

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at http://www.macildowie.com.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. After applying for this role you'll be sent a request for your consent to hold your data on our systems. If you would like information on how we will process your data please go to our website and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Job Location

Showing approximate location of 'Belper, Derbyshire'