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Customer Service Administrator

Salary £20000.00 - £21000.00 per annum + Competitive
Location Burton-On-Trent, Staffordshire
Job Type Permanent Jobs
Job Ref HQ00072668
Published about 1 month ago

Job Description

Customer Service Administrator
ASAP Start permanent

Macildowie are pleased to be working with a manufacturing company based in Swadlincote.
We are recruiting for a Customer Service Administrator to join the business on a full time, permanent basis working from the office.

Working hours are Monday Thursday 7:45am - 4.30pm with 30 minute flexi time and a 30 minute lunch break, and Friday 8am-12.30 pm.

Role & responsibilities:
Act as the customer's primary point of contact for all Order Book and Lead Time inquiries
Direct customer communication via telephone and email
Develop and maintain strong customer relations while projecting professionalism
Provide information (pricing for existing demand, inventory availability, order status, etc) and handle customer requests in an accurate and timely manner
Customer order management including processing of contract review, order entry, order status, inventory stock review, and on-time delivery
Monitor new orders: Minimum order quantity and unit price
Attend additional training as needed
Support Export Control requirements

Ideal Candidate:
Strong written and verbal communication skills
Strong people and relationship building skills
Customer driven with a positive, professional, can-do attitude
Strong organisational skills with the ability to mulit-task with attention to detail and accuracy
Strong analytical, decision making and problem solving skills
Basic math skills
Proficient in the use of Microsoft Word and Excel
Proficiency in the use of business operational software (FS, SAP) is beneficial

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. After applying for this role you'll be sent a request for your consent to hold your data on our systems. If you would like information on how we will process your data please go to our website and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Job Location

Showing approximate location of 'Burton-On-Trent, Staffordshire'