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Customer Service Advisor

Salary Up to £17500.00 per annum
Location Ilkeston, Derbyshire
Job Type Permanent Jobs
Job Ref HQ00064843
Published 9 months ago

Job Description

Are you a passionate about customer service and what to make a difference? Do you have incredible attention to detail?

Macildowie are excited to be partnering with a Well-known business in Ilkeston to recruit for a compassionate Customer Care Advisor to join their friendly team.

To provide telephone and e-mail support, giving product information and advice.
Process trade and retail stock orders.
Create Retail Customer Accounts and take card payments.
Process Made to Measure Orders and liaise with customers to resolve queries and omissions.
Following successful completion of training, process GP and Nurse Prescriptions for compression garments and accessories.
Liaise with customers to resolve general queries.
Process and resolve product returns and complaints.

Enthusiastically participate in pro-active sales promotions and cross-selling.
Engage in staff training.
To comply with the company Health and Safety, and Quality Assurance Policies and all other relevant regulations.
Completion of additional duties which may be required due to future growth and changes in technology, systems and regulations.
Accurate Order Processing skills paying attention to detail and following processing procedures.
Work as an individual and as part of a team in a busy Customer Service environment.
Able to demonstrate the ability to work under pressure.
Demonstrate excellent IT skills (Windows OS, Outlook, Word, Excel) and ideally digital order processing software, however training would be provided.
Demonstrate good written and oral communication skills.
Accuracy and attention to detail is key in this role
Product information to the Company's customers and to assist them in placing accurate orders either by phone, fax or internet resolving order queries, complaints and returns.
Process these orders on to the system so that they may be dispatched by the warehouse team.

Starting salary £17,500, please see the breakdown below:
In the first 6 months the salary is £17,500 the salary in the second 6 months is £18,000 (if you pass probation) therefore the first year salary is £17,750 based on a bonus structure.
Then after 6 months they are eligible for a company turnover based bonus each quarter of £375 which in 6 months could pay out £750.
Therefore the salary potential OTE (On Target Earnings) for the first year would be £18,500.
Auto enrol to pension Company
Private Healthcare plan
Bonus eligible after 6 months
Full time 9-5 with 1 hour for lunch
23 days holiday

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at http://www.macildowie.com.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. After applying for this role you'll be sent a request for your consent to hold your data on our systems. If you would like information on how we will process your data please go to our website and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Job Location

Showing approximate location of 'Ilkeston, Derbyshire'