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Customer Service Advisor

Salary Up to £8.72 per hour
Location Alfreton, Derbyshire
Job Type Temp Jobs
Sector
Job Ref HQ00067399
Published 18 days ago

Job Description

AMAZING TEMPORARY OPPORTUNITY…CALLING ALL CUSTOMER SERVICE ADVISORS!!


Macildowie are recruiting for Temporary Customer Service Representatives for a company based in Alfreton. You will be providing the best possible service to customers over the telephone and email. This is their busiest time of year for our client and you will be ensuring all customers have a magical experience from beginning to end. The contract is until April 2020.
The pay rate for this role is £8.72 per hour and the working hours are on a shift pattern rota.


THE ROLE & YOUR RESPONSIBILITIES:
Managing high volume of direct customer contacts into the contact centre in line with service standards
Handling retail and franchise store calls
Log Managing orders for online channel through guiding and up-selling to meet shopper's needs and increase average transaction value
Assessment and inbound customer email enquiries to deliver first contact solution
Handling complaints and resolve first hand
Processing orders
General administration duties


EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
Good problem solving ability
Strong Team working skills
Well-developed communication skills
Attention to detail with a high level of accuracy
Good working knowledge of Excel, Word - ideally some PowerPoint knowledge
Relevant Customer Service experience
Ability to thrive under pressure
A passion for Chocolate helps ;)
This is a temporary assignment although this is a great Foot in the door as this is a business who keeps good people, there are LOTS of internal opportunities.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at http://www.macildowie.com.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. After applying for this role you'll be sent a request for your consent to hold your data on our systems. If you would like information on how we will process your data please go to our website and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.