Macildowie are currently looking for a Customer Service Advisor working for a business based in Coventry. This is a great role for a self-motivated individual looking to develop in a fast paced and challenging customer service environment.
This is a temporary on going position
THE ROLE & YOUR RESPONSIBILITIES:
Arrange sight test appointments for new and existing customers, completing the entries on to the system
Deliver exceptional customer service through handling of enquires via telephone email, and correspondence ensuring SLAs are met and telephone standards are maintained.
Achieve customer service objectives, by meeting and exceeding customer needs.
Work within the NHS rules and regulations
Handle complaints effectively
Maintain the customer database
Have the ability to clearly explain the benefits of the products and services with the ultimate aim to helping our business to continue to grow
Work with colleagues across the business to support the growth and development of the business
EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
Good attention to detail
Previous experience in a contact centre environment
Ability to handle objections/challenges
Passionate about delivering exceptional customer service
Excellent team player with effective communications skills
Highly motivated self-starter
Confident, friendly and professional telephone manner
Ability to work to tight deadlines
Good computer skills
Works well within a pressured environment
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. After applying for this role you'll be sent a request for your consent to hold your data on our systems. If you would like information on how we will process your data please go to our website and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.