Macildowie are currently recruiting for a Customer Service Advisor working for a business based in Coalville.
This is a temporary to permanent position with full time hours and working the occasional weekend and late shift during peak times
THE ROLE & YOUR RESPONSIBILITIES:
Managing the daily SDM report of all AM/Timed and premium consignments with a possible extension to Economy freight
Checking held over report and carrying out corrective action
Monitoring new/ghost scans
Processing the previous day 'failure' report
First point of contact for all incoming queries via phone call and E-mail
Email address created to direct all first contact E-mails into which will be monitored by the Reactive Sector
Recording and inputting information into the service failure log
Generate bespoke customer KPI reports in line with customer expectations for all Corporate Accounts
Daily, weekly, monthly, quarterly and annual reports for Customers
Processing all customer returns
Monitoring and actioning all RCR's
EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
Excellent customer service skills.
Knowledge of UK logistics and ideally European imports and exports
High level of literacy
You must be immediately available to start work
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. After applying for this role you'll be sent a request for your consent to hold your data on our systems. If you would like information on how we will process your data please go to our website and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.