Macildowie are currently recruiting for a Customer Service Advisor working for a business based in Loughborough. In this role you will be the main point of contact for all customers via email and telephone. You will be required to deal with order processing, handling enquiries and dealing with customer complaints in an efficient and friendly manner.
This is a permanent full time position
THE ROLE & YOUR RESPONSIBILITIES:
Liaising with customers to keep them up to date with progress of orders
Answering customer queries and resolving of customer complaints
Confirm product codes and prices
Processing customer orders via the system
Produce and send invoices
Maintain and file relevant documentation
Supporting the Sales Manager with administration tasks
Processing customer samples
Producing sales reports when required
EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
Proven customer service experience
Excellent communication skills both written and verbal
Professional telephone manner
Proficient IT skills including Word, Excel and Outlook
Excellent administration skills
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. After applying for this role you'll be sent a request for your consent to hold your data on our systems. If you would like information on how we will process your data please go to our website and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.