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Customer Service Advisor

Salary £18683.19 per annum
Location Castle Donington, Derbyshire
Job Ref HQ00046168
Published about 1 year ago

Job Description


This role is required to support the business within either a single or multiple accounts within the customer services environment on a daily basis. Responsible for providing a high level of service to internal and external customers, including liaising with account managers and line managers. Maintaining a telephone service level in line with current service level targets/agreement and ensuring customer orders are processed accurately within the timescales appropriate to the delivery of excellent customer service, meeting, as a minimum, the targets as set by the Business.


  • Provide excellent service and support to internal and external customers
  • To be professional at all times escalating any issue or potential issue to your line manager immediately
  • Ensure the smooth running of one or more corporate accounts
  • Assist in developing colleagues knowledge of accounts
  • Manage and prioritise their daily / weekly workload
  • Ensure there is a good sound knowledge of Microsoft applications including Word, Outlook and Excel
  • Ensure all telephone calls are dealt with in a timely manner resolving the call and ensuring excellent customer service
  • Apply 100% attention to detail
  • Ensure all customer orders are processed within 24 hours of receipt and prioritise where necessary to ensure that any more urgent tasks are processed in a timely manner
  • Attend project meetings with account managers supporting and giving input where relevant


  • A good knowledge of Microsoft applications
  • A professional demeanour and good telephone manner
  • Have the ability to communicate effectively with people at all levels
  • Be able to multi-task and meet deadlines
  • Be able to follow projects through and follow up where necessary
  • Good time management skills

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the regions premier employers. To search for all of our live jobs please visit us at

Job Location

Showing approximate location of 'Castle Donington, Derbyshire'