Macildowie are currently recruiting for a Customer Service Advisor working for a business based in Coalville. You will manage customer requirements in an effective and efficient manner to achieve performance and service level targets, meeting customer expectations and resolution of queries and complaints.
This is a permanent full time position working 40 hours a week.
THE ROLE & YOUR RESPONSIBILITIES:
First point of contact for all incoming queries via phone call and E-mail
Generate bespoke customer KPI reports in line with customer expectations for all Corporate Accounts
Daily, weekly, monthly, quarterly and annual reports for Customers
Processing all customer returns
EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
Excellent customer facing skills.
Someone who has exceptional interpersonal skills
Highly organised, strong and influential communicator.
Knowledge of UK logistics and ideally European imports and exports.
Possess a natural ability and desire for problem solving.
Have a high level of literacy and numeracy.
Experience in the logistics industry is preferred for this position along with a friendly personality as the main focus for this role is building and retaining strong relationships with existing and new customers.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the regions premier employers. To search for all of our live jobs please visit us at www.macildowie.com.