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Customer Service Co-Ordinator

Salary Up to £20500.00 per annum
Location Stoke on Trent, Staffordshire
Job Type Permanent Jobs
Job Ref HQ00065673
Published about 2 months ago

Job Description

Macildowie are proud to be partnering with an incredible Global known brand whom are searching for a exceptional Customer Services Co-ordinator out of the Staffordshire head office.

As a Customer Service Co-Ordinator you will be supporting the company's default and collections activity. Supporting there customers with exceptional service alongside helping the collections team and other departments. You will respond to payment and account queries from internal and external stakeholders.

Your Daily Duties:
General administration, issuing reports and updating databases.
Issuing assignment documentation, statements and rescheduled agreements.
Ensuring the collection of payments, including maintenance of direct debits.
Administration relating to defaults, insolvencies, bad debt, invoicing and lease disposal.
Provide settlement and end of agreement termination figures.
Managing customer enquiries and complaints and providing a high standard of service at all times.
Reporting to the Customer Services Manager but you will also be working with the Field based sales team also.

Skills, Qualifications & Experience
Good ability to work within a Team and a strong communicator
Good administrator with customer facing experience (phone & e-mail), proficient in Word, Excel and Outlook
Numerate, literate, accurate and thorough, with good organisation and time-management skills.
Awareness of the Consumer Credit Act and other financial services Regulation would be advantageous, but training will be provided.
GCSE (or equivalent) grade C/5 minimum in English and maths.

The Benefits:
The salary for this role is £20,500 plus benefits
25 days holiday (full-time)
5 service days accrue - 1 day per annum up to 5 years' service
Generous pension scheme - eligibility is from day one of joining and employer contributes 15% of salary

Must be eligible to work in the UK. Due to our rural location this role would suit candidates who can drive and have access to a vehicle

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at http://www.macildowie.com.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. After applying for this role you'll be sent a request for your consent to hold your data on our systems. If you would like information on how we will process your data please go to our website and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Job Location

Showing approximate location of 'Stoke on Trent, Staffordshire'