Macildowie are currently recruiting for a temporary Customer Service Coordinator working for a business based in Leicestershire. This role will be until June 2017 however, it may be extended past this point. This role will have responsibility for delivering a broad range of tasks with the aim of delivering excellence in customer experience. As a member of the Customer Services team, this position reports to the Customer Services Manager.
This role is working 37.5 hours per week and is on a temporary basis so I am looking for an immediate start.
THE ROLE & YOUR RESPONSIBILITIES:
Ensure all customer and engineer orders are processed & delivered to customer requirements and timelines.
Provide pricing information to internal and external customers using the systems available. Utilising the sales connection tool and other tools as required to prepare basic quotations
Deal with all telephone calls, providing support for internal and external customers regarding orders, product and pricing enquiries
Dealing with customer returns
Provide primary product information in response to customer requests. This will include the provision of marketing materials and verbal product information across a range of products and services. Passing on any leads to the relevant sales person.
Provide support to other team members, dealing with Engineers inquiries
Initiate the complaints received process from both internal and external customers, escalating to senior members of the team as appropriate.
Maintain the common file of tenders documents; assemble the public tender in due time and prior to the submission time (this task will imply collecting the documents required, gather the quotation from the sales representative, gain the necessary signatures and submit the tender in any of the means required by the specifications); maintain internal electronic copy of all quotes and tenders. Ensuring all Tenders are completed and submitted within the specified deadline.
Liaise with the Supply Chain function providing information on unusual ordering patterns and potential stock shortages to ensure we fulfil customers' delivery expectations.
EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
Educated to a minimum of GCSE level standard or equivalent and/or be able to demonstrate working at this level.
Experience in a customer service/service support environment is required.
Highly computer literate across Microsoft Office applications.
The applicant should be effective in written and verbal communication, fluent in English is essential.
This is a temporary position with an immediately start so you will need to be immediately available in order to be considered and you MUST have the relevant experience required due to it being a temporary assignment.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the regions premier employers. To search for all of our live jobs please visit us at www.macildowie.com.