Customer Service Specialist
£9.74 per hour
Start date 17th May
Macildowie are pleased to be working with a trusted, global finance brand to recruit Customer Service Specialists. This is a great time to join the company, as it is just in time for a new project they have recently launched. This is initially an ongoing temporary assignment but it could lead to a permanent career with this highly successful company. This company has experienced rapid growth in both their client and product portfolios and continues to grow.
We are looking for ambitious individuals who are hardworking , reliable and able to work at a fast pace.
Role & responsibilities include:
Aid in the compliant onboarding journey
Providing support to new customers through phone calls, SMS, emails, web forms
Responding to customer requests in a timely way and keep them informed as appropriate
Practice compliant record keeping and document storage
Provide exceptional service to customers at all times
Delivering compliant outcomes in line with the quality framework
Putting the customer and retailer at the heart of everything you do, working to achieve first contact resolution
Listening to our customers' and retailers' needs and showing empathy where appropriate
Confident and proven experience in providing high levels of customer service
Strong communication skills - both written and verbal
Able to demonstrate empathy
Ability to identify and tackle issues
Evidence of working within a regulated environment, specifically banking/finance preferable but not essential
Friendly and positive attitude
Someone who wants to do well
You will have the option to work from home and to work from the office after training is completed, which is approx. 3-4 weeks. Closing date for this role is Tuesday 4th May.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. After applying for this role you'll be sent a request for your consent to hold your data on our systems. If you would like information on how we will process your data please go to our website and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.