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Contact Centre Team Supervisor

Salary £22459 per annum
Location Castle Donington, Derbyshire
Sector
Job Ref HQ00046076
Published 3 months ago

Job Description

THE OPPORTUNITY:

Macildowie are currently recruiting a Contact Centre Team Supervisor for a client based in Castle Donnington. You will be responsible for providing an excellent level of service to internal and external customers alike. Your key areas of accountability will include leading, motivating and developing a team of 12-16 Customer Service Advisors.

THE ROLE & YOUR RESPONSIBILITIES:

  • Maintain a solid understanding of what the business is trying to achieve
  • Provide professional, excellent service and support, to internal and external customers at all times
  • Ensure the smooth running of multiple corporate accounts
  • Develop colleague's knowledge of accounts and assist in the training and development of new joins and existing team members.
  • Manage Performance
  • Setting and monitoring KPI's
  • Manage and prioritise your own and your team's daily / weekly workload
  • Ensure there is a good sound knowledge of Microsoft and company applications
  • Support the Customer Services Manager on a daily basis running reports, delegating work and supporting your team and colleagues
  • Ensure the customer services team is motivated, lead by example
  • Ensure all customer orders and email enquiries are processed within 24 hours of receipt and prioritise where necessary to ensure that any more urgent tasks are processed in a timely manner
  • Ensure department telephone targets are met and maintained
  • Attend project meetings with account managers supporting and giving input where relevant

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

  • Proven ability of team management having previously held the position of Team Leader or similar in a Customer Service environment
  • Coaching and training skills
  • Communicate and present information effectively
  • Excellent leadership skills
  • Customer-centred thinking / ability to plan and organise
  • Proficient in all Microsoft packages
  • Act professionally and demonstrate a positive attitude
  • Positive personal influence

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the regions premier employers. To search for all of our live jobs please visit us at www.macildowie.com.

Job Location

Showing approximate location of 'Castle Donington, Derbyshire'