Macildowie are currently recruiting for a Customer Service Trainer working for a business based in Leicestershire. This is a newly created role within their growing Customer Team. The role is critical to ensure that both Customer Service and Customer Account Teams are proficient in all aspects relating to customer services and support to help provide excellent customer service.
The business are rapidly changing and improving their systems and workflows so need someone with excellent
organisational and training skills to ensure that their teams are up to date but also to support development of workflows and processes to drive continuous improvement.
This is a permanent full time position.
THE ROLE & YOUR RESPONSIBILITIES:
Create and maintain a range of training materials
Onboard new starters ensuring Customer Service Standards are embedded from Day
Identify process changes based on in depth understanding of workflows
Support implementation and ongoing development of Salesforce
Work alongside Customer Service and Customer Account Team Leaders and Managers to identify training gaps and develop plans to address
Maintain training matrix for both Customer Service and Customer Account Agents
Create new training material as new functionality is released
Provide on the job coaching
Work with Merchandising Team to plan out supplier and product training
Work alongside Development Teams to understand impact of new functionality on existing workflow to ensure Customer Teams are briefed in advance of changes
EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
1 years experience in similar role
Excellent communication skills
Experience of coaching team members
Experience of Salesforce or similar
Working knowledge of Excel and Word to create training material
Knowledge of SAP or similar
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
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