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Customer Service Traniner

Salary Up to £25000.00 per annum
Location Wigston, Leicestershire
Job Type Permanent Jobs
Sector
Job Ref HQ00068921
Published 9 days ago

Job Description

THE OPPORTUNITY:

Macildowie are currently recruiting for a Customer Service Trainer working for a business based in Leicestershire. This is a newly created role within their growing Customer Team. The role is critical to ensure that both Customer Service and Customer Account Teams are proficient in all aspects relating to customer services and support to help provide excellent customer service.

The business are rapidly changing and improving their systems and workflows so need someone with excellent
organisational and training skills to ensure that their teams are up to date but also to support development of workflows and processes to drive continuous improvement.
This is a permanent full time position.

THE ROLE & YOUR RESPONSIBILITIES:

Create and maintain a range of training materials

Onboard new starters ensuring Customer Service Standards are embedded from Day

Identify process changes based on in depth understanding of workflows

Support implementation and ongoing development of Salesforce

Work alongside Customer Service and Customer Account Team Leaders and Managers to identify training gaps and develop plans to address

Maintain training matrix for both Customer Service and Customer Account Agents

Create new training material as new functionality is released

Provide on the job coaching

Work with Merchandising Team to plan out supplier and product training

Work alongside Development Teams to understand impact of new functionality on existing workflow to ensure Customer Teams are briefed in advance of changes

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

1 years experience in similar role
Excellent communication skills
Experience of coaching team members
Experience of Salesforce or similar
Working knowledge of Excel and Word to create training material
Knowledge of SAP or similar

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. After applying for this role you'll be sent a request for your consent to hold your data on our systems. If you would like information on how we will process your data please go to our website and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.