Are you looking for a Customer Service Admin role? Are you able to deliver a first class customer service every time?
I am recruiting for a business based on the outskirts of Nottingham City Centre, working Monday to Friday and paying £20,000 p.a
The ideal candidate will have experience in directly with customers either by telephone, electronically or via a customer portal. Managing the handling of customer requests and process information within the agreed KPI's and industry safety regulations.
Duties will include but not limited to:
Interact with both external and internal customers in a timely and effective way to provide the best in business customer service
To process telephone calls/emails relating to service / breakdowns and within the agreed KPI's
Provide accurate and timely updates on customer portals
Review Customer Service levels and raise poor service performance levels to Management
Ensure that customer complaints are dealt with in a timely manner and to the customers satisfaction
Liaising with your specific account(s) help desk/Web portal daily to process call outs, invoicing queries and any necessary further works
Chase reports, updates, etc. from sub contract labour
Maintain/ update quote log & service order log (daily) Senior
Ensure month end invoicing closed off and deadlines are adhered to
Raise credits notes for Senior sign off
Liaise with account help desk/ web portal daily to process call outs, invoicing queries
Sales enquiries are processed and quote requests from the portal are added as an enquiry
Ordering any relevant parts relating to any engineering works taking place at your specific account(s)
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