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Customer Services Administrator

Salary Up to £20000.00 per annum
Location Nottingham, Nottinghamshire
Job Type Permanent Jobs
Job Ref HQ00061814
Published about 1 year ago

Job Description

Are you looking for a Customer Service Admin role? Are you able to deliver a first class customer service every time?

I am recruiting for a business based on the outskirts of Nottingham City Centre, working Monday to Friday and paying £20,000 p.a

The ideal candidate will have experience in directly with customers either by telephone, electronically or via a customer portal. Managing the handling of customer requests and process information within the agreed KPI's and industry safety regulations.

Duties will include but not limited to:
Interact with both external and internal customers in a timely and effective way to provide the best in business customer service
To process telephone calls/emails relating to service / breakdowns and within the agreed KPI's
Provide accurate and timely updates on customer portals
Review Customer Service levels and raise poor service performance levels to Management
Ensure that customer complaints are dealt with in a timely manner and to the customers satisfaction
Liaising with your specific account(s) help desk/Web portal daily to process call outs, invoicing queries and any necessary further works
Chase reports, updates, etc. from sub contract labour
Maintain/ update quote log & service order log (daily) Senior
Ensure month end invoicing closed off and deadlines are adhered to
Raise credits notes for Senior sign off
Liaise with account help desk/ web portal daily to process call outs, invoicing queries
Sales enquiries are processed and quote requests from the portal are added as an enquiry
Ordering any relevant parts relating to any engineering works taking place at your specific account(s)

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at http://www.macildowie.com.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. After applying for this role you'll be sent a request for your consent to hold your data on our systems. If you would like information on how we will process your data please go to our website and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Job Location

Showing approximate location of 'Nottingham, Nottinghamshire'