Customer Success Manager
Up to £45,000 PA
Macildowie are on the search for a Customer Success Manager to join a fast growing, modern tech company based in the heart of Nottingham City Centre.
If you are a fantastic communicator, have an excellent eye for detail and have experience delivering outstanding project work in a tech environment then please read on.
My client is looking for someone who is career hungry and wants to go places! This person needs to be able to build great relationships with current customers, inspiring them with the benefits the system can offer and making sure they achieve real value from the system every day. You'll be a subject expert for the company's customers, offering guidance and ensuring they have a long-term engagement with the software.
Mixture of office and home working.
Role & Responsibilities:
Acting as a point of contact for current customers, engaging key contacts with the system and business
GeneratingÂ customer loyalty and retention; converting key contacts into brand advocates and encouraging individuals to provide references and testimonials.
Hosting unique and engaging webinars with customers
Receiving and managing escalated support queries, conducting root cause analyse
Identify Customers pain points and propose technology first solutions.
Collaborating with internal teams such as Support, Sales and Development teams, to ensure a continuous flow of proactive communication
Understanding the system to ensure problems are solved effectively and you can confidently discuss new features
Be really customer-centric, with a drive to deliver an amazing service at each interaction.
Previous experience of working within a Software as a Service (SaaS) business
Be self-motivated, pro-active and have a 'never give up' attitude.Â Have great experience in customer service, or software support would be really advantageous.
Be an excellent communicator in person, over the phone and in writing.Â
Have a real passion for technology.Â
Have an understanding of web-based applications.
Have a solid knowledge of Excel and other MS Office applications.
Be a great problem-solver with strong analytical skills
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. After applying for this role you'll be sent a request for your consent to hold your data on our systems. If you would like information on how we will process your data please go to our website and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.