Legal Operations/Project Manager
Macildowie are pleased to be working with a leading, national law firm to recruit a Document Solutions Manager. This role can be based from the Nottingham or Birmingham office but will require travel to other offices across the UK.
This role is to lead the strategic and operational delivery of all Document Solutions services and Document Production (shared services) across the network; to identify, define and manage projects to transform delivery of those services in meeting the changing needs of the business; fostering a culture of ownership, client focus and innovation within the team.
The role is responsible for the continued delivery and development of the workflow automation which includes the following services:
Digital document production and certification
Printing and reprographics
Records management both physical and electronic
Electronic Mail, courier and DX service management
Reduction in paper (costs and storage of) throughout the business
Role & Responsibilities:
Leading the team in ensuring all services meet the needs of the business from quality, accessibility and availability perspectives
Taking relevant action to ensure services are delivered to agreed and expected quality
Testing and refining the needs of the business by developing and maintaining stakeholder relationships across the business
Implementing and maintaining Service Level Agreements; creating and reporting metrics around client satisfaction and â€œvalue-for-moneyâ€ of service
Rolling out consistent and appropriate standard processes to all offices
Evaluating and developing the working practices within the team, in line with optimal process and all compliance requirements
Working with the other managers to ensure continuity of service at all times; working with team and suppliers to meet requirements of the BCP plan
Ensuring the effective resolution of any service delivery issues; and that all relevant communications follow the firm's protocols and reflect the Legal Support Services vision; acting as point of escalation and remedy for issues
Undertaking daily reporting on issue resolution; weekly reporting on service; contributing to monthly comms to business where necessary.
Demonstrable ability to influence stakeholders and drive business change projects
Knowledge of workflow and digital document management technologies
Excellent practical understanding of records management and information management legislation
Experience of managing teams across multiple locations
Demonstrable capability to create business cases based on business problem, reflective data and proven solutions
Project management qualifications (PRINCE II) and Process improvement qualifications (Lean Six Sigma) are desirable but not essential
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
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