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Emergency Call Handler

Salary £18876 per annum
Location Leicester, Leicestershire
Job Type Permanent Jobs
Sector
Job Ref HQ00041158
Published 7 months ago

Job Description

THE OPPORTUNITY:

Macildowie are looking to recruit a motivated and enthusiastic Customer Service Advisor to join one of our clients busy teams which operates 24 hours a day 365 days a year.

The day shift operates on a 4 on - 4 off 12 hour shift pattern starting between 05:30am & 8:00pm

THE ROLE & YOUR RESPONSIBILITIES:

Receiving inbound calls from on a dedicated technical helpdesk for LPG customers reporting problems
Sourcing and dispatching engineers within SLA's
Prioritising workloads to ensure effective response times while working within SLA's
Logging details of calls accurately and efficiently
Troubleshooting / diagnosing equipment faults & guiding through basic equipment resets
Supervising remotely monitored product transfer on Driver Controlled Delivery (DCD) system
Data processing / admin support functions
Working to pre-defined policy / guidelines

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

An ability to learn new systems
An ability to problem solve
An ability to work to defined shift pattern, which will include periods of lone working
A commitment to health and safety
Be able to work on own initiative
Close attention to detail with ability to accurately record information
Excellent listening skills with ability to think on the job with strong communication skills
Experience handling inbound calls from customers and resolving queries over the phone
Experience in the dispatch of engineers
Patient approach, staying calm under pressure / as workload increases
Proficient with all aspects of Microsoft office programs including Word, Outlook & Excel
Strong analytical skills
Strong team ethic, working as a team, for the team

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the regions premier employers. To search for all of our live jobs please visit us at www.macildowie.com.

Job Location

Showing approximate location of 'Leicester, Leicestershire'