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German Customer Service Advisor

Salary £9.85 per hour
Location Loughborough, Leicestershire
Job Type Contract Jobs
Sector
Job Ref HQ00043883
Published 5 days ago

Job Description

THE OPPORTUNITY:

Macildowie are looking for a Customer Service Advisor working for a manufacturing company based in the Loughborough area. The ideal candidate will coordinate all customer queries & opportunities for the European sales region. This will involve co-ordinating quotations and providing timely information to all customers.

This is a temporary to rolling 12 month fixed term contract position working for a well established business in the Midlands.

THE ROLE & YOUR RESPONSIBILITIES:

Facilitating all actions necessary to assist Product Line Managers to develop sales in the specified region
Co-ordinate with the various product development teams to penetrate areas for new products and assist with any promotional activities
Carry out co-ordination of quotations
Provide timely information to customers to ensure optimum customer service
Proactively contribute to all team projects
Generate and work on daily Microsoft Excel reports relating to sales order management
Ensure that all customer issues and queries are acknowledged or answered within 24 hours
Flexible as customer and team requirements change
Ensure robust relationships are built and managed both internally and externally
On Time Delivery focus and Root Cause Analysis
Ensures all quotation, project and promotional activity is monitored and reported monthly

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Good interpersonal skills are a necessity

Previous experience in inside sales / customer service is desirable

Good communication skills, both written & verbal are essential

Analytical and detail conscious with a commitment to excellence

Well organised and able to manage multiple tasks effectively

Flexible approach within an ever changing environment

Ability to positively promote a professional way of working culture

Highly ethical and can work in a team environment

Advanced PC skills with a strong knowledge of Microsoft operating systems (Outlook and Office), and common applications

SAP and CRM knowledge is preferable

You must be able to drivbe to location of this role

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the regions premier employers. To search for all of our live jobs please visit us at www.macildowie.com.

Job Location

Showing approximate location of 'Loughborough, Leicestershire'