Macildowie are looking for a German Speaking Customer Service Advisor working for a manufacturing company based in the Loughborough area. The ideal candidate will coordinate all customer queries & opportunities for the European sales region. This will involve co-ordinating quotations and providing timely information to all customers.
This is a temporary to permanent role working for a well established business in the Midlands.
THE ROLE & YOUR RESPONSIBILITIES:
Facilitating all actions necessary to assist Product Line Managers to develop sales in the specified region
Co-ordinate with the various product development teams to penetrate areas for new products and assist with any promotional activities
Carry out co-ordination of quotations
Provide timely information to customers to ensure optimum customer service
Proactively contribute to all team projects
Generate and work on daily Microsoft Excel reports relating to sales order management
Ensure that all customer issues and queries are acknowledged or answered within 24 hours
Flexible as customer and team requirements change
Ensure robust relationships are built and managed both internally and externally
On Time Delivery focus and Root Cause Analysis
Ensures all quotation, project and promotional activity is monitored and reported monthly
EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
Essential for the successful candidate to be fluent in German
Good interpersonal skills are a necessity
Previous experience in inside sales / customer service is desirable
Good communication skills, both written & verbal are essential
Analytical and detail conscious with a commitment to excellence
Well organised and able to manage multiple tasks effectively
Flexible approach within an ever changing environment
Ability to positively promote a professional way of working culture
Highly ethical and can work in a team environment
Advanced PC skills with a strong knowledge of Microsoft operating systems (Outlook and Office), and common applications
SAP and CRM knowledge is preferable
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at http://www.macildowie.com.
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