A great opportunity for a German Speaking candidate to utilise their language skills within a customer service team. This role will give a candidate great exposure to a busy environment for a well known brand in Kettering.
Duties and Responsibilities
The main duties of the Customer Services Representative are listed below, but it is the nature of the job that each activity will have its own range of demands which he/she will be expected to meet.
- Provide administrative and customer service support to an international team
- Process Orders and Credits within LN & Notes (internal CS System)
- Respond and help with customer service, product and finance requests
- Co-ordinate direct Supplier orders
- Liaise with German offices to resolve invoice queries
- Recognise service opportunities and meet agreed Team and Individual Targets
- Log all incoming telephone calls
- Be required to do Filing/Archiving
- The role may require the incumbent to perform any other duties to ensure the efficient running of their department or area
Experience Sought after in successful candidate
- Has excellent interpersonal skills, good telephone manner, calm approach
- Possesses excellent German communication skills, both written and oral
- Has a high level of competency in ICT (Email, Word, Excel, PowerPoint)
- Is able to prioritise work, cope with competing deadlines and use initiative in a variety of situations
- Understands the need for confidentiality, tact and discretion combined with a calm personality and sound judgement
- Has an organised and methodical approach to administrative duties.
- Is accurate and pays attention to detail
- Has the ability to work on their own initiative
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the regions premier employers. To search for all of our live jobs please visit us at www.macildowie.com.