Our client is a specialist organisation with multiple divisions who are recruiting this key position in their HR function. Reporting to the Group HR Director the role will need to deliver a first class HR service across 11 group companies and divisions in what is essentially a small, niche and exceptionally strong HR SSC environment. Your team will manage HR Admin, a small ER team of 3, Benefits/reward and pensions. You'll need to maintain excellent levels of existing customer service across the group companies while taking responsibility for:
People Management - Lead, manage and develop the team ensuring an integrated approach to service delivery whilst managing 1 Manager and 2 Assistant Managers. Take responsibility for the teams delivery of the strategic company objectives, business processes and objective
HR Partnering be viewed as an HR subject matter expert with direct involvement in operational HR cases where a greater level of seniority or experience is required. Participate in a number of Group-wide initiatives and be the key escalation point for complex cases raised through the HR and senior business stakeholders.
Operational HR Management - Manage the annual budget ensuring expenditure is maintained with budget. Drive process standardisation and improvement and embed continuous improvement to ensure all procedures are fit for purpose and achieve a positive user experience. Work with IT to ensure technology is optimised to best meet HR requirements. Manage tracking and reporting of service delivery. Identify, analyse and report on key insights from all 3 areas to inform appropriate HR and business strategies. Ownership of technical HR processes.
The preferred candidate will either be an experienced Manager in an existing HR SSC environment or an experienced Head of HR/Operations with management/experience in Admin, ER and Reward. It's vital you are CIPD Qualified, have proven experience of leading, managing, developing and motivating a high performing HR Team. You will be a proven generalist where experience is covered in all areas including ER, Reward & Benefits and HR Admin with experience of performance management, coaching and mentoring managers and team members.
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