HR Advisor (Sickness)
Macildowie HR is currently working with a large organisation based in Milton Keynes who is looking for a HR Advisor to join their shared service team. The SSO requires an advisor to support the smooth running of the functions within the HR Services function of the Shared Services Organisation. The primary function of this role is to provide Tier 2 level sickness advisory support to employees, managers and Partners across a wide range of sickness absence management processes and issues, as well as providing advice on more complex queries where the HR Helpdesk and HR Services teams are unable to fully respond. The role also supports internal and external escalation management.
Personal ownership and management of allocated sickness absence cases including but not limited to:
-Provide day to day sickness advisory support to employees, managers and partners across the organisation through case management as escalated by the HR Helpdesk and HR Services teams.
-Managing cases as allocated within the team, ensuring appropriate follow up and management of individuals and stakeholders.
-Provide timely and effective handover, where appropriate, of cases that require input or completion by the wider HR community.
-Ensure all system related actions or updates are completed accurately in time for payroll deadlines and in line with procedural guidelines.
-Maintain relevant exception management and quality control.
-Be a champion of process and service delivery, supporting coaching and sharing knowledge with the team.
-Deliver excellent service and ensure service level agreements are met.
-Provide a client focused experience through the timely and accurate completion of queries and activities.
-Ensure effective utilisation of case management tools ensuring all records are kept up to date and accurate.
-Record and maintain accurate activity information tracking through to timely closure.
-Take ownership for queries and escalations, escalating to the Team Leader if necessary or specific cases to the appropriate HR Services team, our Workplace assessment provider, Occupational Health provider or Permanent Health Insurer.
-Maintain own continuing professional development to ensure advice given is appropriate and of a high quality.
-Ensure compliance with appropriate Data Protection legislation at all times.
-Liaison with other Shared Services Organisation teams as appropriate.
-Previous HR Administration experience, ideally from within a generalist HR team
-CIPD or other relevant HR qualification: working towards preferred but not essential
-Strong negotiating and influencing skills, with the gravitas to command professional respect at all levels
-A confident delivery of verbal and written communications with excellent attention to detail.
-Advisory skills: ability to work in ambiguous situations and provide clear/best fit solutions
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at http://www.macildowie.com.
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