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Inbound Customer Service Advisor

Salary £7.69 per hour
Location Alfreton, Derbyshire
Job Type Temp Jobs
Sector
Job Ref HQ00041083
Published 12 months ago

Job Description

THE OPPORTUNITY:

A fantastic opportunity has arisen to work with a telecommunications company based in Alfreton on a long term temporary contract. Working at the companies Head Office, the main purpose of the role will be Delivering an excellent customer experience. Achieving individual targets as set out by their Line Manager. Following agreed processes at all times and ensuring that all rules, procedures and policies in the areas of risk and compliance are adhered to. Ensure that quality commitments are upheld and re-enforced across all aspects of the role

THE ROLE & YOUR RESPONSIBILITIES:

  • Delivering an excellent customer experience
  • Achieving individual targets as set out by their Line Manager
  • Following agreed processes at all times and ensuring that all rules, procedures and policies in the areas of risk and compliance are adhered to
  • Engage with customers to handle enquiries and customer issues
  • Excel in giving customers the service they like and want, improving quality and speed of customer problem resolution
  • Effectively retain customers looking to cancel their mobile phone contract
  • Communicate effectively and accurately via telephone (inbound and outbound), e-mail, letter and live web-chat
  • Convey sometimes complex information in a clear, concise way
  • Create outstanding customer confidence in the service offered by ensuring a professional performance and exceptional commitment to customer care
  • Maintain and share high level of product and procedural expertise
  • Be vigilant against fraud and risk

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

    • Excellent written and verbal communication and interpersonal skills
    • Open and honest
    • Positive attitude
    • Professional at all times
    • Computer literacy
    • Objection handling
    • Complaint handling
    • Ability to work as part of a team supporting colleagues where necessary
    • Ability to work under pressure
    • Achieve passes in all role specific tests/assessments undertaken

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the regions premier employers. To search for all of our live jobs please visit us at www.macildowie.com.

Job Location

Showing approximate location of 'Alfreton, Derbyshire'