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Inbound Retentions Advisor

Salary £16500.00 per annum + £3000 per annum in bonus
Location Alfreton, Derbyshire
Job Type Permanent Jobs
Job Ref HQ00046967
Published about 1 year ago

Job Description


Macildowie are currently recruiting for an Inbound Retentions Advisor. The Main purpose of the role will be to acquire good quality business using ethical selling techniques and ensuring the customer needs are met. Achieving individual sales and service measures and targets as set out by Line Management. This is full time position.


  • Answering all contact from customers in an efficient and professional manner to ensure maximum retention
  • Utilise and explore all potential opportunities to retain the customer such as exchanges, line rental refunds or accessories
  • Ensure all reporting is accurate for auditing and reporting purposes
  • Excel in giving customers the service they like and want, improving quality and speed of customer problem resolution
  • Ensure the majority of time is spent in contact with our customers - while still completing administration requirements
  • Communicate effectively and accurately via telephone (inbound and outbound), e-mail, letter and live web-chat
  • Promote and educate customers on additional products and services
  • Support the Customer Services team as and when required


  • Excellent written and verbal communication and interpersonal skills
  • Positive and pro-active attitude
  • A genuine passion for helping others
  • Professional at all times
  • Open and honest
  • Computer literacy
  • Objection handling
  • Ability to work as part of a team supporting colleagues where necessary
  • Ability to work under pressure
  • Achieve passes in all role specific tests/assessments undertaken

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the regions premier employers. To search for all of our live jobs please visit us at

Job Location

Showing approximate location of 'Alfreton, Derbyshire'