Connecting to LinkedIn...

Back to Search Results

Telesales Executive

Salary £16500.00 per annum
Location Alfreton, Derbyshire
Job Type Permanent Jobs
Sector
Job Ref HQ00046965
Published about 2 months ago

Job Description

THE OPPORTUNITY:

Macildowie are currently recruiting for an Inbound Sales Advisor for a Telecommunications company based in Alfreton. The main purpose of the role will be to communicate through various mediums of contact including live telephone conversations and live chat . To acquire good quality business using ethical selling techniques and ensuring the customer needs are met. Achieving individual sales and service measures and targets as set out by Line Management. Following agreed sales processes at all times and ensuring that all rules, procedures and policies in the areas of risk and compliance are adhered to .Ensure that quality commitments are upheld and re-enforced across all aspects of the role

THE ROLE & YOUR RESPONSIBILITIES:

  • Taking Inbound calls from existing and prospect customers to secure repeat and new business
  • Maximise service and sales profitability by upselling and cross selling other products and services
  • Carry out 'regulated activity' as required by the business
  • Ability to engage with the customer and build rapport
  • Use effective questioning techniques to identify and understand customer needs
  • Use benefit statements to personalise the product and/or service to the customer needs
  • Overcome objections and use effective closing techniques to gain commitment from the customer
  • Ensure the majority of time is spent in contact with our customers - while still completing administration requirements
  • Communicate effectively and accurately via all customer communication channels
  • Ensure all procedures, rules and regulatory compliance standards are consistently achieved
  • Follow agreed sales processes, call structures and scripts in place at all times to make sure all customers are treated consistently and fairly, and to ensure operational losses are minimised
  • Fully understand the regulatory principles of business and be familiar with, and adhere to, policies and procedures in relation to 'regulated activity'
  • Maintain and share a high level of product and procedural expertise
  • Be vigilant against fraud and risk
  • Achieving weekly KPI and sales targets on a consistent basis

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

  • Excellent written and verbal communication and interpersonal skills
  • Positive and pro-active attitude
  • A genuine passion for helping others
  • Professional at all times
  • Open and honest
  • Computer literacy
  • Objection handling
  • Ability to work as part of a team supporting colleagues where necessary
  • Ability to work under pressure
  • Achieve passes in all role specific tests/assessments undertaken

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the regions premier employers. To search for all of our live jobs please visit us at www.macildowie.com.

Job Location

Showing approximate location of 'Alfreton, Derbyshire'