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Legal Claims Handler

Salary £18000.00 - £21000.00 per annum
Location Leicester, Leicestershire
Job Type Permanent Jobs
Job Ref HQ00073974
Published about 2 months ago

Job Description


Macildowie are currently recruiting for an Administrator working for a business based in Thurmaston. To work within the Claims Department liaising with insured clients, brokers, intermediaries, internal and external consultants to ensure all claims are handled within agreed SLA's. Preferred Legal or CII qualified but not essential as full training will be given.

This is a full time permanent position which also offers hybrid working.


First line telephone support.
Assessments of claims.
Understand and apply the company reserving philosophy, as well as policy conditions and exclusions and applying them to claims.
Handle all claims in line with authority limit and escalate claims when necessary, identifying maximum settlement figures and claims quantum.
Be able to respond quickly to insured client requirements and acquire feedback from insured clients, brokers/intermediaries.
Efficiently negotiate with both internal and external appointed consultants, maintaining and developing internal and external customer relationships.
Dealing with complex queries as and when they arise.
Provide support and to other members of the department.
Handle all claims in line with authority limits

Assist the claims team with general admin tasks when required.


Legal experience would be desirable but is not essential

Good communication skills

Attention to detail
Able to work as part of a team
Methodical and consistent approach to work
IT literate
Ability to adapt to change and show initiative
Ability to prioritise workload to meet strict deadlines

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. After applying for this role you'll be sent a request for your consent to hold your data on our systems. If you would like information on how we will process your data please go to our website and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Job Location

Showing approximate location of 'Leicester, Leicestershire'