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Customer Service Advisor

Salary £16000.00 - £17000.00 per annum
Location Castle Donington, Leicestershire
Job Type Permanent Jobs
Job Ref HQ00066385
Published about 1 month ago

Job Description

Do you have a passion for providing exceptional customer service and impeccable administration skills? Do you want to be a brand ambassador for a prestigious brand?

If the answer is yes please keep reading...

Macildowie are honoured to be partnered with a fantastic and well recognised company who are needing passionate, energetic and career driven individuals who are searching for a rewarding career as a Lender Specialist.
Exclusively recruiting for this incredible company to join the customer journey and work for an exceptional brand who encourages self-growth.
The salary for this position is £16,000- £17,000 (dependant on experience) OTE £20,000.

Duties & Responsibilities:

Ensuring that all activities are processed accurately, quickly and in line with instructions. Such activities are to include, but are not limited to, the appointment booking for surveyors within specified client driven service levels, ensuring cases are completed in a timely fashion, management of emails, input of instructions to the workflow management system and managing communication and correspondence with external clients.

Working with the Diary Management Team to ensure the quality and controls of the department are maintained at all times and that all internal procedures are fully operational, paying particular attention to information security.

Working to build strong and fruitful relationships with fellow team members within the Diary Management Team (DMT), Central Customer Services (CCS) and Technical Services (TS) to enable all cases to be dealt with proactively and in unison.

Assisting the office  process with administrative tasks, telephone calls and administrative workflow, as and when required.

Assessing own development opportunities and creating development plans to improve personal performance.

Communicating and providing information by relevant methods internally and externally to assist and enable organisational operations and effective service to connecting groups.

Maintaining confidentiality in all aspects of client and staff information.

Performance of general clerical duties to include but not limited to: photocopying, mailing and filing.

What we are looking for from you:

Friendly and approachable manner when dealing with customers.
Strong administration skills

Gears activities towards customer needs acting with the necessary impact to ensure final service standards are delivered to the end customer.

Actively seeks ways of helping the customer to establish needs.

Responds efficiently and promptly to the customer keeping them informed of any issues.

Enjoys rising to the challenge of stretching goals

Committed, reliable and flexible

Agrees personal performance expectations

Takes pride in their work and delivers tasks even when they are tedious / difficult

Bounces back quickly from initial setbacks

Sees things through to the end, even if they have to put themselves out to do it

Is well organised and adopts a structured approach

Makes use of diaries and checklists in planning work

Recognises problems in own work area and takes corrective action

Agrees scope of own work with manager and effectively prioritises own workflow

Computer literate i.e. good working knowledge of Microsoft Office applications

The working hours for this role is Monday- Sunday 8am-8pm but you will be working on a shift rota so for example 9am-5pm one week and then may be on the later rota the next.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at http://www.macildowie.com.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. After applying for this role you'll be sent a request for your consent to hold your data on our systems. If you would like information on how we will process your data please go to our website and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Job Location

Showing approximate location of 'Castle Donington, Leicestershire'