Macildowie are excited to be partnering with a brand heavy weight in Nottingham who are searching for a Sales Support Administrator to join their growing team.
So what does the role involve... As a member of the team you will be responsible for maintaining customer satisfaction through a variety of functions including reporting, carrier liaison and process management. You will be dealing with queries from both their customers and internal departments around delivery and customer satisfaction.
The role is to provide administration support and customer focussed query resolution via a centrally managed mailboxes as well as internal and external systems. To excel in this role, you will have a strong customer focus combined with a good knowledge of data manipulation, as well as the ability to work to tight timelines with accuracy. You will also be able to multi-task to provide support for various departments including Sales Administration, Customer Services and the Warehouse Team. An ability to use your own initiative to resolve queries and go the extra mile to provide an excellent customer experience will set you
Main Job and responsibilities:
Implementation support for onboarding new customers
Pricing for yearly increases from each carrier to include the updating of all internal databases,
Answering customer queries,
1ST point of contact for reception calls,
Setting up of new accounts with the relevant couriers, including all contract and account service mapping,
Reports run for the various Carriers, Including, POD'S, Volumes, and service types,
Maintaining Database to include all pricing and customer information,
General Administrative support.
Booking and reporting on all Third Party collections
Using Mail Chimp for Customer Comms
Offsite Customer Collections Management
Various Carrier SLA and Customer Services Reporting
Dangerous Goods Management
Customs Clearance Queries
Customer Query Support
- Diplomatic and reliable
- Enthusiastic and effective team member
- Good communicator - (Essential)
- Advanced Computer Skills Excel- VLock Up, Pivot tables, Formulas and Word skills (are a essential requirment)
- Experience within the industry (desired but not essential)
- Strong organisational, communication and interpersonal Skills (both written and verbal)
- Ability to manage workload and prioritise effectively.
This role is Monday to Friday 9am- 5.30pm
The salary is £19,000 per annum.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at http://www.macildowie.com.
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