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Sales and Development Team Manager

Salary Up to £40000.00 per annum
Location Leicestershire,
Job Type Permanent Jobs
Sector
Job Ref HQ00069369
Published about 1 month ago

Job Description

Macildowie Recruitment and Retention have partnered with a multi-national technology solutions company based in Leicestershire. Our client is looking to grow the commercial and operations team and is looking for a Sales Development Team Manager who has experience of managing a sales based team within a target driven environment.

The Sales Development Team Manager will have the ability to inspire and lead the internal office-based Sales Development Team to deliver world class sales lead qualification services to the GP UK&I sales channels. You will be working with numerous third party suppliers (resource and software) and owning the relationship with Marketing and working across internal departments including the sales channel leaders.

The role:

● Take full responsibility for the Sales Development Representatives (SDR) team and the
work they do to deliver world class sales lead qualification services to the sales
channels
● Achieve targets related to work queue management, lead qualification, lead conversion
and the resultant sales channel MSU performance
● Responsible for the relationships with internal lead suppliers (Partnerships, Marketing
etc) and third party suppliers
● Collaborate effectively with all GP UK&I sales channel leaders and attend Sales team
meetings providing updates, ensuring that trends are identified and key learnings are
utilised
● Continually analyse the data related to lead volumes, contact phasing, marketing content
and contact methods to provide deep insights into what we're doing well - and need to
keep doing/where we need to improve. Use this information to help recommend and
drive continued improvements in process, and/or skills and capabilities
● Develop and maintain a consistent programme of communications, content and results
to drive engagement between the SDR resources (internal and third party) and the sales
channels
● Partner with the Customer Solutions team to develop and maintain a consistent
programme of education and coaching regarding the solutions offered to customers to
enable SDRs to engage on potential solutions as part of the lead qualification process
● Drive performance and expected team behaviours - identify team member's
development areas through weekly/monthly coaching sessions
● Complete all Line Manager duties related to attendance, performance, objectives, half
year and EOY reviews etc
● Own your development, career and progression. Actively manage and own your PDP
and career path in the organisation
● Own and maintain a succession plan and a warm bench of talent

The ideal candidate:

● Minimum 5 years proven experience in leading an office-based, target-driven Sales team
● Excellent verbal and written communication and presentation skills - the ability to listen,
understand, influence and inspire
● Strong interpersonal skills and ability to influence and gain acceptance at all levels
● Personable and approachable with an enthusiastic and motivational nature
● Demonstrable ability to respond to high-impact customer escalations in a way that drives
customer loyalty
● Ability to work unsupervised, managing numerous stakeholders, work streams and work
queues
● Excellent attention to detail
● Ability to work well under pressure and work to tight timescales
● Strong planning and organisational skills
● A problem solver with a high analytical skill set committed to continuous process and
service improvements
● A clear view on what teamwork means to you, delivering world-class customer service to
internal and external stakeholder experiences

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. After applying for this role you'll be sent a request for your consent to hold your data on our systems. If you would like information on how we will process your data please go to our website and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Job Location

Showing approximate location of 'Leicestershire, '